Top international award for local conciergeAugust 16th, 2011 by Susan Reynard | Categories: hotels, industry, people, training
The InterContinental Johannesburg Sandton Towers is proud to announce that head concierge, Vinny Maharajh, has been honoured with Les Clefs d’Or from the Society of Golden Keys of Great Britain. He is now one of seven South African concierges to be awarded the Golden Keys.
Les Clefs d’Or, established in 1929, honours concierges who will accommodate every guest request that is morally, legally or humanly possible. They excel in their knowledge of their environments and strive to improve service, the foundation of hospitality that hotels are known for.
Maharajh’s long-time mentor, Ronnie Govender who is Sandton Sun’s head concierge, was the first South African to be awarded the Golden Keys in Prague in 2000.
“Being accepted into the Society of Golden Keys is by far the proudest moment of my career. The global recognition that arises from the association with this prestigious society also compliments the InterContinental brand perfectly”, says Vinny Maharajh.
His role is emulated by InterContinental’s e-Concierge Programme, an interactive concierge system, which allows for personal interaction between the concierge and guest.
With an increasing emphasis on service delivery in this fast growing country, it is a source of great pride to the hotel that is home to Maharajh.
Josiah Montsho, GM of the hotel, says: “Vinny epitomises everything that this hotel stands for. Providing tailor-made, authentic experiences for our guests shows that the future of hospitality is about more than just a hotel room – it’s about genuine experiences and the memories that accompany them.”
The Golden Keys, also known as the Cross Keys, are a symbol of the keys worn on the lapel of the jacket of the head concierge because, historically, the concierge would keep the keys to the front door of the hotel to let guests in.