Hospitality standard cuisine in hospitalAugust 19th, 2011 by Susan Reynard | Categories: food, people, restaurants, training
Local private clinic, Lenmed, is treating its staff and patients to a new food and service offering. Specialist outsourced catering company RoyalMnandi’s executive chef Wayne Kingsley is driving the process. He is standardising all of RoyalMnandi’s healthcare menus nationally as well as ensuring that kitchen hygiene and service standards can be measured against the best in the world.
Having devised and implemented a number of new menu options selected from tried and tested recipes, Kingsley is receiving positive feedback on his well thought out, carefully prepared and well presented meals.
“Previously meal options were very limited and quite monotonous, so I have tried to really make meal times interesting and something to look forward to. My role in this project, however, goes beyond just changing the menu but rather it needs to have long-term benefit. This has involved extensive training, not only of the chefs and kitchen staff but also our ward hostesses who have direct contact with the patients and staff each and every day, numerous times a day,” says Kingsley.
Following the completion of the training and having been exposed to the contagious passion and enthusiasm exuded by Kingsley, staff are displaying a renewed energy and attitude to complement the new menu.
“At RoyalMnandi we are all about fantastic food and coupled with outstanding service we are really trying to go that extra mile to make someone’s day special. Being ill and confined to hospital is never a happy experience but we want to give patients something positive to take away with them and that comes down to showing we care and instilling a ‘Yes I can’ attitude amongst the staff. We have already seen huge improvements in the food quality and presentation and the matrons and customer liaison officers have been blown away by the new attitude and energy of the staff. It has been very exciting to see.”
Kingsley and his exacting standards have transformed the kitchen and staff restaurant into fresh, functional areas and the gleaming food trolleys are further evidence of his touch. New quality management systems have also been put in place to ensure exceptional standards of quality and hygiene and a new serving order system is ensuring that patients and staff enjoy a still hot meal.
“I am really proud of the staff and what they have achieved, the change is phenomenal and although my work is done here for the time being, it does not end here. I will be back to ensure that all the skills and knowledge that I have imparted are still being implemented and we will continue to build on it in an effort to maintain the high standards RoyalMnandi offers to its clients. The efforts of the RoyalMnandi management team approach and the support they have shown to both the staff and our Lenmed client has ensured the continuity of great service and our efforts to exceed that expectation will continue,” concludes Kingsley.