Hume named RCI’s Resort GM of the YearJune 28th, 2012 by Andrew Moth | Categories: hotels, industry, people, tourism, training
First Resorts, its properties and staff were the big winners at the RCI Oscas evening In Johannesburg – winning eight of the 14 awards presented at the event.
Breakers manager Ian Hume was named Resort General Manager of the Year.
Salamander Resort in Umhlanga received two awards – Hospitality Resort of the Year and Lifestyle Resort of the Year (tied with Pearly Shells).
Twenty of the resorts managed by First Resorts earned Gold or Silver Crown status.
La Côte d’ Azur on the KZN south coast was named Gold Crown Resort (Medium) of the Year and earned a top housekeeping award as well.
The Gold Crown Resort of the Year (Large) title was shared by Breakers Resort in Umhlanga with The Peninsula All-Suite Hotel, which is operated by Three Cities in Cape Town.
Club Hacienda on the KZN south coast won the Silver Crown Resort of the Year title.
First Resorts MD Johann Jordaan said achievements in hospitality and guest entertainment form an integral part of the company’s core business practices. “First Resorts regards this as one of our strengths, considering the strong effort made this past year to alter the way in which all the properties are managed.
“We are exceptionally pleased that First Resorts was recognised for its input and presented with the award for Most Sustainable Business Practice at this year’s RCI Oscas. This award is given to companies that have invested substantially in the timeshare industry. First Resorts has placed transformation and hospitality at the top of its priority list.
“We endeavour to change the simple timeshare holiday flat into a destination, through entertainment, added facilities and listening to what our guests are telling us they need to make their time with us memorable”.