Starwood rolls out the welcome mat for Asian guestsJuly 18th, 2011 by H&R | Categories: hotels, industry, tourism
As one of the world’s fastest growing travel markets, with 100 million outbound travellers expected by 2015, China will play an outsized role in global travel within the next decade says Starwood Hotels & Resorts Worldwide’s management.
The group has recently announced the launch of Starwood Personalised Travel – a programme of initiatives designed to serve the unique preferences of Chinese travellers. Available at an initial 19 hotels in gateway cities, Chinese guests will be offered in-room tea kettles, slippers, translated welcome materials and on-site translation services. Restaurant menus will also be made available in Chinese and feature familiar favourites like congee – a popular Chinese breakfast delicacy.
“The launch of the new programme coincides with the conclusion of the unprecedented month-long relocation of the company’s entire senior leadership team to China, and underscores Starwood’s dedication to China which recently became its second largest hotel market outside of the US and its fastest growing. With 75 hotels in China and nearly 100 in the pipeline, Starwood is the largest operator of high end hotels here, and will open one hotel in China every two weeks throughout 2011,” says the group in a media statement. ”
As Chinese travellers begin to travel beyond their borders en masse, they, like their Western counterparts before them, will gravitate to the hotel brands they know from home, and with Starwood’s leading footprint in China, this gives us a great advantage,” said Frits van Paasschen, president & CEO, Starwood Hotels & Resorts. “Just as our hotels in China have historically catered to American and European travellers with familiar amenities from home, now our hotels globally will provide the same services to Chinese travellers.”